Practice.

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Parents may call.

At the introductory meeting, the parents of Waldo (8 months) indicated that he is a restless baby who cries quite a bit.
Perhaps a premature birth plays a role in this.
To take away the anxiety of the parents, your colleague told them that they could always call to ask how Waldo was doing.
They now call about fifteen times a day.

- Role-play the situation and show how it will proceed further....................

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